Sales glossary

    What is a sales pipeline?

    A sales pipeline is the set of open deals a rep or team is working on, organized by stage from first meeting to close.

    How a pipeline is organized

    A pipeline lists every open opportunity and the stage it has reached, such as discovery, demo, proposal, negotiation and contract. Each deal carries a value and an expected close date, and most teams define exit criteria for each stage: what must be true before a deal can move on, such as a confirmed economic buyer before a proposal goes out. The pipeline usually lives in a CRM, but it's really a shared agreement about where each deal stands.

    Example

    In a weekly review, a manager asks a rep about a large deal in the negotiation stage. The rep admits the buyer hasn't replied in three weeks and the economic buyer has never joined a call. They move it back to discovery, and the rep plans a call to find out what changed.

    Pipeline vs funnel

    The two words are often used interchangeably, but they look at different things. A sales funnel describes how prospects move from first touch to customer and how many drop out at each step, which is a marketing and conversion view. A pipeline is a seller's view of specific deals in progress: who, how much, which stage and what happens next. Managers use the pipeline for forecasting and coaching; marketers use the funnel to see where leads are lost.

    Keeping a pipeline honest

    A pipeline is only useful if it reflects reality. Deals with no next step, no contact in weeks or close dates that keep sliding make it look healthier than it is. Review each deal against the stage criteria, ask what the buyer has actually agreed to, and be willing to close out deals that have gone cold. In practice calls, focus on ending every conversation with a dated next step, because that's what keeps a deal moving between stages.

    Sales pipeline: common questions

    What's the difference between a sales pipeline and a sales funnel?

    A pipeline tracks specific open deals by stage, from the seller's point of view. A funnel shows how many prospects move through each step of the buying journey and where they drop out. Pipeline is about deals in progress; funnel is about conversion.

    How many stages should a sales pipeline have?

    Enough to show meaningful progress, each with clear criteria for moving on. A short list of stages that reps apply honestly is more useful than a long one that deals skip through.

    Practice it before it counts

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