Sales glossary

    What is lead scoring?

    Lead scoring gives leads points for fit and interest, so reps know whom to call first and when a lead is ready for sales.

    How lead scoring works

    A lead score usually combines two kinds of signal. Fit describes who the lead is: their role, company size, industry and other details that match your ideal customer profile. Interest, sometimes called engagement, describes what they have done: visiting the pricing page, attending a webinar, replying to an email or requesting a demo. Each signal earns points, some signals subtract points, and when the total passes an agreed threshold the lead becomes a marketing-qualified lead and is passed to sales.

    Example

    A software company gives points for a director-level title, a company in its target size range and a visit to the pricing page, and takes points away for a personal email address. A lead who matches all three positive signals passes the threshold and appears at the top of an SDR's call list that morning.

    Why it matters

    Sales teams rarely have time to call every lead quickly, and the leads most ready to talk are easy to lose in a long list. Scoring puts them at the top. It also gives marketing and sales a shared, written definition of a good lead, which cuts down arguments about lead quality. The weakness is that a score is only as good as its rules. Teams that never compare scores with what actually closed end up rewarding activity, like opening emails, that doesn't predict buying.

    What it means on the call

    A high score tells you a lead is worth calling, not what to say. Before you dial, look at the signals behind the score and use the most relevant one in your opener, lightly: 'I saw your team was reading our scheduling guide' works better than reading their browsing history back to them. Then qualify as you would on any call, because a high-scoring lead can still have no budget or no urgency.

    Lead scoring: common questions

    What's the difference between lead scoring and lead qualification?

    Lead scoring is automatic and based on data such as job title and website activity. Lead qualification happens in conversation, when a rep confirms need, timing and authority. Scoring decides whom to call first; qualification decides whether the lead becomes real pipeline.

    Who owns lead scoring?

    Usually marketing or revenue operations builds and maintains the model, but the rules should be agreed with sales and checked regularly against which leads actually became customers.

    Practice it before it counts

    Run the call this term describes against an AI buyer and get it scored after you hang up. 250 free credits, no card.